Le Divano

Welcome to Le Divano Italia. These Terms and Conditions ("Terms") govern your use of our website and the purchase of products from us. By accessing our website or making a purchase, you agree to be bound by these Terms. Please read them carefully before using our services.

1. General Information

1.1 These Terms apply to all visitors, users, and customers of Le Divano Italia (referred to as "we," "us," or "our").

1.2 Le Divano Italia operates as a furniture retailer specialising in high-quality Italian furnishings.

1.3 Our registered address is Kylemore Rd, Ballyfermot, Dublin, D10 EW77, Ireland. For inquiries, you may contact us at info@ledivano.ie or +353 1 234 5678.

2. Product Information

2.1 All products displayed on our website are subject to availability.

2.2 We strive to ensure that product descriptions, images, and pricing are accurate. However, slight variations in colour or dimensions may occur due to screen settings or manufacturing processes.

2.3 Prices displayed include applicable taxes unless stated otherwise.

3. Orders and Payments

3.1 Orders can be placed through our website, by phone, or in-store. Confirmation of your order will be sent to you via email.

3.2 Payments can be made using credit/debit cards, PayPal, or bank transfers. All payments must be completed in full before order processing begins.

3.3 We reserve the right to cancel or refuse an order for reasons including, but not limited to, pricing errors, product unavailability, or suspicion of fraudulent activity.

4. Delivery and Shipping

4.1 We offer delivery services within Ireland. Shipping fees and estimated delivery times are detailed during the checkout process.

4.2 Delivery dates provided are estimates and may be subject to change due to unforeseen circumstances. We will notify you promptly of any delays.

4.3 Customers must ensure that delivery access is adequate for the product(s) ordered. If access is restricted, additional fees for re-delivery or specialised services may apply.

5. Returns, Exchanges, and Cancellations

5.1 Returns are accepted within 14 days of delivery in compliance with the Consumer Rights Directive (CRD). The item must be unused, in its original packaging, and accompanied by proof of purchase. Customers may exercise their right of withdrawal during this period without providing a reason.

5.2 Custom or personalised furniture orders cannot be returned or refunded unless they are faulty due to manufacturing defects. This exemption from the cooling-off period is compliant with EU regulations.

5.3 For hygiene reasons, mattresses are non-returnable unless they are faulty or do not comply with the contract. If packaging is unsealed, these products may not qualify for a return.

5.4 Once an order is confirmed, cancellations or changes are not permitted unless within the 14-day cooling-off period for distance or off-premises sales. For items cancelled after arriving in stock outside the cooling-off period, full payment may be required. Deposits paid on cancelled items are non-refundable.

5.5 Refunds and exchanges are not available for items that have been delivered unless the item is faulty, does not meet the description, or fails to comply with statutory rights.

5.6 Refunds will be processed within 14 days of receiving the returned goods or proof of return. Refunds will be issued to the original payment method once the returned item has been inspected and approved.

6. Warranty and Liability

6.1 Scope of Warranty

All Le Divano products are covered by a warranty against manufacturing defects in materials and workmanship, effective from the date of purchase. This warranty applies strictly to residential use and does not extend to commercial or rental environments.

6.2 Warranty Coverage by Product Type

The duration of warranty coverage varies based on the type of product purchased:

• Wooden frames used in sofas and chairs are covered for 10 years.

• Foam, fabric or leather coverings, recliner mechanisms, and electric motion systems are covered for 3 years.

• Ottoman bed frames include a 2-year warranty.

• Dining tables, occasional tables, and chairs are also covered for 2 years.

• Wooden bed frames and mattresses carry a 5-year warranty.

• All other items not specified above are covered for 1 year.

Please note: This warranty covers only defects resulting from manufacturing or material faults. It does not apply to wear and tear, accidental damage, misuse, or failure to maintain the product as instructed.

6.3 How to Submit a Warranty Claim

To initiate a warranty claim:

• Customers must provide the original proof of purchase (invoice or receipt).

• Photographic or video evidence of the issue must accompany the claim.

• Claims can be submitted via email to info@ledivano.ie or directly at our showroom.

Once a claim is submitted, we will assess the evidence and may inspect the product if needed. At our discretion, we will either repair the product, replace it, or issue a refund. Please note that any replacement or repair does not extend the original warranty period.

6.4 What the Warranty Does Not Cover

The warranty does not apply to the following:

• Damage due to misuse, negligence, abuse, or unauthorised modifications

• Items used in commercial, rental, or non-domestic settings

• Issues caused by improper assembly, incorrect cleaning methods, or exposure to direct sunlight, moisture, pets, or excessive heat

• Natural variations in leather or timber (e.g., grain patterns or colour shifts)

• Mattresses showing normal softening of foam or comfort preference changes over time

6.5 Limitation of Liability

Le Divano’s responsibility is limited to the amount paid for the product. We are not liable for any indirect, incidental, or consequential losses, including—but not limited to—loss of business, income, or reputation, resulting from the use or inability to use the product.

7. Privacy and Data Protection

7.1 We are committed to protecting your personal information. Please refer to our Privacy Policy for details on how we collect, use, and store your data.

7.2 By using our website, you consent to the use of cookies for an enhanced user experience. For more details, visit our Cookie Policy.

8. Intellectual Property

8.1 All content on our website, including images, text, and logos, is the property of Le Divano Italia and is protected by copyright laws.

8.2 You may not reproduce, distribute, or use our content without our prior written consent.

9. Governing Law

9.1 These Terms are governed by the laws of Ireland. Any disputes arising under these Terms will be resolved in the courts of Ireland.

10. Amendments to Terms

10.1 We reserve the right to update or modify these Terms at any time. Changes will be posted on this page with the effective date.

10.2 Continued use of our website or services after changes are made constitutes your acceptance of the revised Terms.

11. Contact Information

If you have any questions about these Terms, please contact us at:

• Email: info@ledivano.ie
• Phone: +353 1 234 5678
• Address: Kylemore Rd, Ballyfermot, Dublin, D10 EW77, Ireland

Thank you for choosing Le Divano Italia! We look forward to serving you.