Effective Date: 13 December 2024
Le Divano Italia (“we,” “our,” or “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website (the “Website”) or interact with us. It is designed to comply with the General Data Protection Regulation (GDPR) and other applicable data protection laws in Ireland and the European Union.
1. Data Controller
Le Divano Italia is the data controller for the processing of your personal data. If you have any questions regarding this policy or our data practices, please contact us at:
- Email: DPO@ledivano.ie
- Address: Le Divano Italia, Kylemore Rd, Ballyfermot, Dublin, D10 EW77, Ireland
2. Data We Collect
We may collect and process the following categories of personal data:
- Information You Provide Directly:
- Name
- Contact details (email address, phone number, address)
- Payment information (e.g., card details)
- Account information (if you create an account on our Website)
- Communications with us (e.g., enquiries, customer service interactions)
- Information Collected Automatically:
- IP address
- Browser type and version
- Device information
- Pages viewed and time spent on the Website
- Cookies and similar tracking technologies (see Section 7 for more on cookies)
- Special Categories of Data: We do not intentionally collect sensitive personal data (e.g., health, religious beliefs) unless explicitly provided by you for a specific purpose and with your consent.
3. Legal Bases for Processing
We process your personal data on the following legal bases:
- Consent: When you provide explicit consent for specific purposes, such as receiving marketing communications.
- Contractual Necessity: To fulfil our obligations under a contract with you (e.g., processing your purchase).
- Legitimate Interests: For purposes such as improving our Website, preventing fraud, or enhancing security.
- Legal Obligations: To comply with applicable laws, such as financial record-keeping requirements.
4. How We Use Your Data
We use your personal data for the following purposes:
- Processing and delivering your orders
- Managing your account on our Website
- Communicating with you regarding enquiries, orders, or support
- Sending marketing communications (with your consent)
- Improving and personalising your Website experience
- Detecting and preventing fraud and security issues
- Complying with legal and regulatory obligations
- Using data collected through marketing and sales channels for future communications and promotional activities (with your consent where required)
5. Sharing Your Data
We may share your personal data with:
- Service Providers: Third parties who assist with payment processing, delivery, IT support, and marketing.
- Legal and Regulatory Authorities: When required by law or to enforce our rights.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the relevant parties.
We ensure that all third parties processing your data adhere to GDPR requirements and protect your information.
6. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected or to comply with legal, regulatory, or contractual obligations. Specific retention periods include:
- Transaction Data: Retained for 7 years to comply with tax and accounting laws.
- Marketing Data: Retained until you withdraw your consent or opt out.
- Account Data: Retained until you delete your account.
7. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Enhance your Website experience
- Analyse Website performance
- Deliver targeted advertisements
You can manage your cookie preferences through your browser settings or our Cookie Consent Tool. For more information, refer to our Cookie Policy.
8. Your Rights
Under GDPR, you have the following rights:
- Access: Request access to your personal data and receive a copy.
- Rectification: Correct any inaccurate or incomplete data.
- Erasure: Request the deletion of your data (“right to be forgotten”).
- Restriction: Restrict processing under certain conditions.
- Portability: Receive your data in a structured, machine-readable format.
- Objection: Object to processing based on legitimate interests or direct marketing.
- Withdraw Consent: Withdraw your consent at any time for processing based on consent.
To exercise any of these rights, please contact us at DPO@ledivano.ie. We may require verification of your identity to process your request.
9. Data Security
We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. These measures include encryption, firewalls, and secure servers. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
10. International Data Transfers
If we transfer your data outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, such as:
- Adequacy Decisions: Transfers to countries recognised by the European Commission as having adequate data protection laws.
- Standard Contractual Clauses: Agreements ensuring data protection.
- Explicit Consent: Obtained when other mechanisms are not available.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The “Effective Date” at the top of this policy indicates when it was last revised. We encourage you to review this policy periodically.
12. Complaints
If you believe we have violated your data protection rights, you have the right to lodge a complaint with the Data Protection Commission (DPC) in Ireland:
We encourage you to contact us first to resolve your concerns.
Contact Us
For any questions or concerns about this Privacy Policy or our data practices, please contact us at:
- Phone: +353 1 234 5678
- Email: DPO@ledivano.ie
- Address: Le Divano Italia, Kylemore Rd, Ballyfermot, Dublin, D10 EW77, Ireland
